Privacy
Policy

Last Updated: 17 Feb 2025

1. Introduction

10x Labs Pty Ltd ("10x Labs", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website (https://10xlabs.com.au) and engage with our services. We adhere to Australian privacy laws and best practices to ensure that your data is managed responsibly.

2. Information We Collect

2.1 Personal Information

We may collect personal information from you when you:

  • Visit our website

  • Register for an account

  • Request information or support

  • Engage with our communications, including emails and social media

The types of personal information we may collect include:

  • Contact Details: Name, email address, telephone number, postal address

  • Identification Data: Date of birth, government-issued ID numbers (if required for verification)

  • Usage Data: Information about how you interact with our website and services, including IP address, browser type, and referring URLs

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include technical data, aggregated analytics, and demographic information that helps us improve our services and website performance.

3. How We Use Your Information

We use your information for a variety of purposes, including to:

  • Provide and maintain our services

  • Personalise your experience on our website

  • Respond to your enquiries and provide customer support

  • Send you updates, marketing communications, and promotional materials (with your consent)

  • Analyse website usage and improve our products, services, and marketing strategies

  • Comply with legal obligations and resolve disputes

4. Disclosure of Your Information

We may share your information with:

  • Service Providers: Trusted third parties who perform services on our behalf (e.g. IT support, analytics, payment processing) under strict confidentiality agreements.

  • Business Partners: Where necessary to support our service delivery, provided that they agree to handle your information in a similar manner.

  • Legal and Regulatory Authorities: When required by law, regulation, or legal process.

  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales, where your information may be transferred as part of the transaction.

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described above.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your user experience, analyse usage trends, and administer the site. You can set your browser to refuse cookies or alert you when cookies are being sent, but please note that some parts of our website may not function properly if you disable cookies.

6. Security of Your Information

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest

  • Regular security assessments and updates to our IT systems

  • Strict access controls and user authentication protocols

Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request the deletion of your personal information under certain circumstances.

  • Objection: Object to our processing of your personal information.

  • Restrict Processing: Request that we restrict the processing of your personal information.

  • Data Portability: Request a copy of your data in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us using the details provided below.

8. International Transfers

Your information may be transferred to, stored, and processed in countries outside of Australia. We ensure that such transfers are subject to appropriate safeguards to protect your personal information in line with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review our Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

10x Labs Pty Ltd
Email: hello@10xlabs.com.au